Terms & Conditions – Perun Chauffeurs

All bookings made with Perun Chauffeurs are subject to the terms and conditions outlined on this website. By placing a reservation through any of our communication channels, you agree to be bound by these terms in full.

1. Service Agreement

By placing a booking via our website, phone, or email, you confirm that you are at least 18 years of age and are legally authorised to enter into a contractual agreement.

Perun Chauffeurs is a licensed private hire operator regulated by Transport for London (TfL). We accept bookings directly from clients only. Our chauffeurs are not permitted to accept bookings independently. Reservations should be made through our official booking form, email, or by phone.

All bookings form a contract solely between Perun Chauffeurs and the individual or entity placing the order. We do not accept payments through our chauffeurs; all transactions must be completed directly with the company.

We reserve the right to cancel any booking at our discretion, subject to availability, and will inform clients of such cancellations through email, phone, or text.

2. Bookings & Quotes

Our team operates 24/7 and will always aim to accommodate your journey. However, we recommend at least 24 hours’ notice to ensure vehicle availability.

All quotes are provided in GBP. Hire time begins at the initial pick-up location and ends at the final drop-off, unless otherwise stated for specific airport or fixed-rate transfers.

To obtain a quote or confirm a booking, clients must provide full contact information, including name, email, and phone number. Failure to provide complete details may result in the inability to proceed with the reservation.

3. Online Reservations

All online bookings are subject to confirmation by Perun Chauffeurs. Should pricing errors occur due to mapping or system issues, we reserve the right to amend or cancel the booking and issue a full refund.

Please note:

Online prices apply only to UK journeys. For travel into Europe, please contact our team directly.

Online bookings are not accepted on UK bank holidays. During these dates, bookings can only be made via phone, email, or WhatsApp, and are subject to vehicle availability. A 50% surcharge applies on major public holidays such as Christmas, New Year’s Day, and Easter, while all other bank holidays incur a 25% surcharge.

Perun Chauffeurs kindly requires a minimum of two hours’ notice for online bookings made during our office hours, from 6:00 AM to 10:00 PM. For last-minute travel within this window, we invite you to contact our team directly by phone to confirm availability. For travel between 10:00 PM and 6:00 AM, we kindly ask that all bookings be arranged in advance during office hours to ensure vehicle availability.

4. Privacy & Data Protection

All personal data is handled under our Privacy Policy. We do not store card information directly and ensure all sensitive data is processed securely via our payment provider.

Your email may be added to our mailing list. You may unsubscribe at any time. By booking with us, you consent to the use of your company name and logo on our website under “Our Clients,” unless you request otherwise.

5. Journey Types

Return journeys within 3 hours or outside London may incur waiting charges. For events like Wimbledon, Ascot, or concerts, additional fees apply for waiting time and parking. Contact our team for accurate pricing for such occasions.

5.1 Hourly Hire Chauffeur Service – Specific Terms

The following terms apply specifically to all hourly hire chauffeur bookings made with Perun Chauffeurs:

5.1.1 The minimum hire period is 4 hours. Bookings below this duration will not be accepted under the hourly hire option.

5.1.2 Hourly hire is strictly available for journeys within Greater London only. Travel outside Greater London is not permitted under this service type.

5.1.3 The maximum distance allowed is 10 kilometres per hour booked. For example:

4 hours = up to 40 km

6 hours = up to 60 km

5.1.4 If the total journey exceeds the permitted distance, an additional charge of £2 per kilometre will apply for each kilometre beyond the included allowance.

5.1.5 Hourly hire cannot be used for airport pick-up or drop-off. For any airport-related travel, clients must book via our designated Airport Transfer service.

6. Waiting Time Policy

For commercial airport pickups, we offer 60 minutes of complimentary waiting time from the actual landing time. We actively monitor all commercial flights to accommodate delays. However, if no flight number is provided during the booking process, we are unable to track your flight, and the 60-minute free waiting time will begin at the scheduled time you selected.

For cruise ship pickups, we provide 60 minutes of complimentary waiting time from the actual docking time. We track cruise ship arrivals using the ship name and IMO number. If these details are not provided, we cannot track your ship, and the free waiting time will begin at the scheduled pick-up time.

For private jet arrivals, we do not track private flights. The 60-minute complimentary waiting time starts from the scheduled pick-up time provided at booking.

For all other pickup locations, such as homes, hotels, and offices, you are entitled to 15 minutes of complimentary waiting time from the scheduled pickup time.

If the passenger does not arrive within the complimentary waiting time and does not contact the chauffeur or Perun Chauffeurs, the booking will be treated as a cancelled ride, and no refund will be issued.

Once the complimentary waiting time expires, waiting time charges will apply in 15-minute increments, based on the hourly rate of the booked vehicle. In addition, parking charges will apply wherever applicable, including but not limited to airports, cruise terminals, private terminals, train stations, and other relevant locations.

7. Payments & Charges

7.1 Payment must be made in advance unless a credit account is in place.
7.2 We accept all major cards, including American Express, with no surcharge.
7.3 Online prices include 20% VAT.
7.4 Extra charges for waiting time, stops, or parking may apply.
7.5 Card statements will show Perun Chauffeurs Ltd as the merchant.
7.6 Rates may change without notice.
7.7 Stopovers are charged at £25 + VAT, with a 15-minute grace period.

8. Cancellations & Refunds

You may cancel any booking up to 6 hours before the scheduled pick-up time for a 100% refund. Cancellations made between 3 and 6 hours before the pick-up time will receive a 50% refund. Cancellations made less than 3 hours before the scheduled time are non-refundable.

If the passenger fails to appear and has not contacted us during the complimentary waiting period, the booking will be considered a no-show, and the full fare will be charged.

9. Chauffeurs & Vehicles

9.1 Chauffeurs will choose the most suitable route unless otherwise instructed.
9.2 Reasonable luggage is permitted. Excessive or oversized items may be refused.
9.3 We reserve the right to change the vehicle if necessary.
9.4 Sub-contracted vehicles may be used when required.
9.5 Passengers under the influence of alcohol or drugs may be denied service.
9.6 One complimentary child seat can be provided. Additional seats are charged at £30 + VAT each.
9.7 Pets are not allowed unless pre-approved. Guide dogs are exempt.

10. Liability

10.1 We are not liable for lost or damaged items unless due to our negligence. Items left behind can be returned at the client’s expense.
10.2 We are not liable for missed flights or onward travel due to circumstances beyond our control.
10.3 Damage caused by the client to the vehicle will result in charges for cleaning, repairs, and potential loss of earnings.

11. Account Clients

Clients with approved accounts agree to the following:

Payments are due within 30 days of invoicing.

10% interest may be charged for late payments.

A credit limit may be applied.

All disputes must be raised in writing within 14 days.

A 30% admin fee may apply to amended or cancelled account bookings.

12. Force Majeure

We are not liable for delays or non-performance due to events outside our control, including, but not limited to, severe weather, strikes, road closures, breakdowns, or public emergencies.

13. Complaints Procedure

Complaints must be submitted in writing within 14 days of your journey. We will acknowledge receipt within 14 days and respond within 28 days.

14. Zero Tolerance

We maintain a zero-tolerance policy toward abusive, threatening, or discriminatory behaviour towards our staff or chauffeurs. We reserve the right to cancel services without a refund in such cases.

15. Fraud Prevention

We reserve the right to cancel any booking if fraudulent activity is suspected. You may be asked to verify personal details and payment authorisation.

By confirming your booking, you acknowledge and accept this policy in full.